FAQ

FAQ

What does rhodium plated mean?

Rhodium-plated jewellery refers to items coated with a thin layer of rhodium, a precious metal from the platinum group. Rhodium is known for its lustrous, silvery-white appearance and high reflectivity.

 

What are the benefits of rhodium plated jewellery?

- Durability and Tarnish Resistance: Rhodium offers excellent protection against tarnishing and corrosion, preventing the underlying metal from reacting with elements in the air.

- Hypoallergenic: Rhodium is hypoallergenic, making it ideal for those with metal sensitivities commonly associated with jewellery.

 

I don’t know my bracelet size?

No worries. You can use a ruler or a measuring tape to measure an existing bracelet end to end. Please check out the indicative measurements below to help you choose the right bracelet size:

- Small: 6.5 inches | 16.5 cm

- Medium: 6.7 inches | 17 cm                                                                 

- Large: 7 inches | 18 cm

 

I don’t know my ring size?

We've created a simple step-by-step video to help you find your ring size without leaving your cosy space. Click the link here: Helena Pestana (@helenapestana_jewellery) • Instagram photos and videos

 

Do I have to pay customs?

You won't have to pay any customs fees.

 

Can I collect my order instead of it being delivered?

Ireland: Absolutely ! You can collect your order from 6 Fern Road, Sandyford, Dublin D18 FP98, Ireland. During checkout, you'll have the option to choose between delivery and collection. If you choose collection, your order will be ready in approximately 2-4 working days, and we'll notify you by email when it's ready for collection.

Europe: We offer a delivery option.

 

How do I track my order?

Once your order has been fulfilled, you'll receive an email notification containing your tracking number and a link from An Post. Use the link to easily track the progress of your order.